Privacy policy
This Privacy Policy explains how Pop Up Concepts S.A.R.L ("Pop Up Concepts", "we", "us") collects, uses and shares your personal information when you visit or make a purchase from popupconcepts.com (the "Site") or shop with us in store.
Information we collect
When you visit the Site, we automatically collect certain information about your device, such as your browser, IP address, time zone and the cookies installed on your device, along with the pages and products you view and how you arrived at the Site.
When you make a purchase or create an account, we collect the information you provide, including your name, billing and shipping address, email address, phone number and order details. Payments are processed securely by our payment providers; we do not store your full card details.
If you contact us by email, WhatsApp or phone, we keep a record of that conversation so we can help you.
How we use your information
We use your information to:
- process, ship and deliver your orders, including same-day delivery and store pickup;
- handle returns, exchanges and refunds;
- communicate with you about your orders and answer your questions;
- protect our customers and our business against fraud;
- improve the Site and understand how it is used;
- send you news and offers, only where you have agreed to receive them. You can unsubscribe at any time.
Cookies and analytics
We use cookies and similar technologies to keep the Site working (for example, your cart), to remember your preferences and to understand how the Site is used. We may also use analytics and advertising tools, such as those provided by Shopify, Google and Meta, to measure performance and show relevant ads. You can control cookies through your browser settings.
Sharing your information
We share your information only with trusted partners who help us run our business, such as Shopify (which hosts our store), payment providers, delivery partners including DHL Express and our local couriers, and analytics and advertising providers. We may also share information where required by law or to protect our rights. We do not sell your personal information.
International transfers
Our service providers may process your information outside Lebanon, including in the United States and the European Union. We take reasonable steps to ensure it remains protected.
Data retention
We keep your order information for as long as needed for our records and legal obligations, unless you ask us to delete it where we are able to.
Your rights
You can ask to access, correct or delete the personal information we hold about you, or object to how we use it, by contacting us at the details below. If you are in a region with specific data protection laws, such as the European Union or United Kingdom, you have the rights those laws provide.
Children
The Site is not intended for children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact us
For questions about your privacy, or to make a request or complaint, contact us at info@popupconcepts.com or write to us at:
Pop Up Concepts S.A.R.L
Arz Street, Saifi
Beirut, Lebanon