Returns

14-day returns

You can return full-price items within 14 days of delivery. Items must be unworn, unwashed and unused, with all original tags and packaging attached.

How to return

Email us at info@popupconcepts.com with your order number and the items you’d like to return, and we’ll reply with instructions. Return shipping is at your own cost; we recommend a trackable service.

Refund or store credit: your choice

Once your return arrives and passes inspection, you can choose a refund to your original payment method or store credit. Refunds are processed within 7 business days. Original shipping costs are non-refundable.

Exchanges

Need a different size? We’re happy to swap it, subject to availability. Email us to arrange it, or bring your online order to our flagship on Arz Street, Saifi, and exchange it in store.

Final sale

Sale items are final sale and can’t be returned or exchanged.

Non-returnable items

For hygiene and collectible reasons, the following can’t be returned: underwear, swimwear, earrings and jewellery for pierced ears, fragrances, opened books, opened collectible figures, and gift cards.