FAQ - Demo 1.0

How to shop & place an order

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Pop Up Concepts email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

How do I place an order on your site?

It's easy! Here’s how:

  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

  2. Select your desired piece and click ‘Add to Cart’. You can them checkout using the button located at the bottom of your screen.Sign in to your account or, if you've not yet created one, proceed via guest checkout.

  3. Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.

Can I place an order over the phone?

Sure! Our friendly Customer Service Advisors are happy to assist you with this.

Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart.

Can I cancel my Pop Up Concepts order or make changes to it?

Yes, you might be able to cancel some items before we prepare your order. Just head to 'Orders & Returns', or click here if you placed an order as a guest. You can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy.